[New Product Release] TIGEREYE Announces Multi-Channel AI Agent "TIGEREYE AGENT"
Real-time analysis and control of context, emotion, and intent. A next-generation AI agent that delivers the future of customer interaction across "AI Call Center (Phone)," "AI Chatbot (Web)," and "AI Avatar (Web)."
TIGEREYE Inc. (Headquarters: Chuo-ku, Tokyo; CEO: Gaku Kamimura) announces the official release of "TIGEREYE AGENT" in May 2025, an AI agent that understands facial expressions, voice, and text holistically to enable natural dialogue.
What is TIGEREYE AGENT?
TIGEREYE AGENT is a business-support AI that covers three channels: call centers, web avatars, and chatbots. It simultaneously delivers automation, higher accuracy, and efficiency in customer engagement.
"TIGEREYE AGENT" provides the following three solutions in one package.
1. AI Call Center (Phone)
Speech recognition (ASR) × speech synthesis (TTS) × large language models (LLMs) enables real-time understanding, response, and logging of calls. AI summarizes and scores call content and integrates with CRM and other systems to automate customer handling.
2. AI Avatar (Web)
2D, 3D, and photorealistic AI avatars that combine expressions, voice, and gestures to provide a "talking to a human" experience on the web. Ideal for customer service, education, exhibitions, and other situations that require realistic dialogue.
3. AI Chatbot (Web)
A high-performance chatbot that can be easily embedded into websites and internal systems. It uses company-specific FAQs and manuals with RAG to deliver fast and accurate answers. It also supports no-code workflow automation with GUI-based scenario design.
Learn more about TIGEREYE AGENTThis product is equipped with TIGEREYE's proprietary LLM architecture based on its pending "context-adaptive AI" technology, which scores user comprehension, interest, and emotional state in real time and dynamically optimizes responses, delivering an unprecedented dialogue experience.
Key Feature
One of the biggest features of TIGEREYE AGENT in this release is its ability to "accurately classify call content using natural AI dialogue alone."
Traditionally, phone and chat inquiries required human operators to categorize requests and transfer them to the right department after listening to the user's needs.
TIGEREYE AGENT fully automates this process with context-adaptive handling such as:
- - Automatically identify call intent such as "application / inquiry / consultation / complaint / request" from speech
- - Dynamically control dialogue flows (re-explanation, closing, alternative proposal, etc.) based on emotions and comprehension
- - Automatically route to appropriate processing paths via FAQ, knowledge base, and CRM integration
- - Auto-assign metadata such as "satisfaction score," "topic tags," and "handling difficulty" to call content
- - Provide a consistent triage experience across phone, chat, and avatar channels
This simultaneously alleviates labor shortages, standardizes response quality, and improves user satisfaction. Adoption is growing in municipalities, healthcare, finance, and retail, delivering a "no-wait, no-confusion" dialogue experience.
Patent-Pending Technology: "Context-Adaptive AI System"
TIGEREYE AGENT includes the following core technologies currently under patent application.
Trinity Eye: Role-Based LLM Framework
Talk-LLM (Orbis): Generates conversation output
Judge-LLM (Veritas): Scores comprehension, reliability, and emotion
Talkflow-LLM (Sententia): Automatically controls dialogue progression based on goals
Multi-Layer Scoring and Feedback Loop
- - Estimate comprehension, interest, and emotional intensity from expressions, voice, and speech content, then quantify scores (e.g., 0.83)
- - Decide the next dialogue stage (re-explanation, closing, alternative proposal) based on real-time evaluation of responses
These functions are under patent application as TIGEREYE's proprietary "TALKFLOW control algorithm" and serve as a foundation for intelligent control of the dialogue engine.
LLM Selection Flexibility
TIGEREYE AGENT supports not only internet-connected API-based LLMs, but also local LLMs and fine-tuned in-house models. Depending on security requirements, network architecture, and response speed, the optimal configuration can be freely selected, making it deployable across a wide range of industries and environments.
Expected Use Cases
| Industry | Use Case | Key Benefits |
|---|---|---|
| Healthcare | Reception, intake support, patient guidance | Automation of responses, higher satisfaction |
| Public sector & Finance | Application guidance, contract support, FAQ handling | Address labor shortages, standardized support |
| Retail & E-commerce | Product recommendations, stock inquiries, cross-sell proposals | Improved customer experience, increased sales |
| Education & HR | Interview support, e-learning assistance | Operational efficiency, personalization |
| Travel & Hospitality | Reservations, multilingual guidance, facility support | Improved service level, reduced staff load |
Flexible System Configuration
TigerStream Engine: Real-time responses with high-speed token control and asynchronous processing
RAG Ready: Dynamic integration with business databases and internal knowledge bases
READY Series: YOMIGOE Ready (voice readout optimization), Persona Ready (character management), and more
Comment from CEO Gaku Kamimura
"We aim for a world where AI understands and guides humans. TIGEREYE AGENT is the first step toward that vision. With our patent-pending technology, we will bring a new experience to the workplace where AI reads the room and speaks with purpose."
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