The Next-Generation AI Agent is Here—Pioneering the Future of Conversation.
TIGEREYE AGENT is a conversational AI solution that supports three channels: web avatars, chatbots, and voice calls. It enables smooth customer engagement and smarter operations through natural conversations powered by facial expressions, voice, and text. By integrating with CRM and various management systems, it provides 24/7 support, ensures consistent response quality, and reduces operational workload. TIGEREYE AGENT offers a more user-friendly and advanced approach to next-generation reception services.
Are you facing any challenges in customer engagement or support?
Struggling to attract talent.
Time-consuming and expensive to recruit and train.
Difficult to provide nighttime support.
Costs keep adding up.
The annual cost of telephone support can exceed
5 million yen per staff member.
Ensuring Consistent Service Quality
Inconsistent service quality across staff
may result in customer complaints.
Let TIGEREYE AGENT handle it all for you.
Addressing Staffing Shortages
Zero burden for recruitment and training. Operates 24/7, enabling reliable night-time support.
TIGEREYE AGENT solves challenges related to labor shortages and night shifts. Stable operations can start without preparation, providing natural interactions even during nights and holidays.
Reduce Operational Costs Significantly
Annual cost savings of several million yen can be achieved by paying only for the necessary services when needed.
Labor costs for phone and reception staff tend to be high. With TIGEREYE AGENT, simply implementing the system results in significant reductions in operational expenses. Stable and reliable support is ensured even during busy periods.
Ensuring Consistent Service Quality
Standardizes response quality to eliminate variations caused by individual differences, preventing complaints before they arise.
TIGEREYE AGENT prevents errors and discrepancies in responses by providing consistently stable service. Following predefined workflows, it delivers polite and fair interactions every time.
Main Functions of TIGEREYE AGENT
Supports Multiple Channels
Including Phone, Chat, and Avatar
Conversation flows are automatically and flexibly adjusted. With multi-channel compatibility, TIGEREYE AGENT can handle a wide range of tasks across various touchpoints.
Fully Automated for FAQs and Reservations,
with Seamless Handoff for Complex Cases
Common inquiries and reservation tasks are handled Fully automatically. TIGEREYE AGENT identifies the nature of each request and smoothly directs more complex matters to the appropriate department.
Conversation Logs for
Analysis and Continuous Improvement
All interactions are recorded and analyzed to visualize trends and identify potential issues. The insights can be used to refine response scenarios and strengthen knowledge bases.
Cost Reduction Overview
Specific economic benefits from the implementation
Reduction in Operators
By introducing AI, the number of required operators can be significantly reduced.
Annual Savings
The reduction in personnel costs results in annual cost savings of approximately 200 million yen.
5-Year Cumulative Savings
The cumulative savings over five years exceed 1 billion yen, achieving an ROI of 6.7x.
Differences Compared to Other AI Solutions
Typical AI Agent
- Conversation Flow
- Follows a fixed script, one-sided responses
- Response Flexibility
- Cannot handle even slight deviations
- Handling Emotions and Understanding
- Always gives the same response regardless of context
- Supported Channels
- Limited, often only chat
- Use of Information
- Can only provide pre-set answers
- Implementation and Operation Flexibility
- Dependent on external services
Features of TIGEREYE AGENT
- Conversation Flow
- Naturally adjusts based on the user’s reactions.
- Response Flexibility
- Responds flexibly according to the content and purpose.
- Handling Emotions and Understanding
- Understands and adapts to the user’s emotions and level of understanding.
- Supported Channels
- Compatible with phone, chat, and character-based interfaces.
- Use of Information
- Integrates with the latest internal data for flexible responses.
- Implementation and Operation Flexibility
- Customizable to fit your internal environment and operations.
AI Call Center (Phone) Automation of conversations through real-time voice interaction
By combining Automatic Speech Recognition (ASR) x Text-to-Speech (TTS) x Large Language Models (LLM), the system understands, responds to, and records call content in real time. The AI summarizes and scores the conversation, enabling automated customer service by integrating with CRM and other systems.
Key Features
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Hybrid Dialogue Flow
Conversation design supports both scenario-based and free-form dialogue.
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Multilingual Support
Real-time multilingual speech recognition and response generation.
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Automatic Summarization
Summarizes call content and automatically generates action items.
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CRM Integration
Real-time data synchronization with customer management systems.
Structure
AI Avatar (Web) A Next-Generation Interface That “Sees, Listens, and Speaks”
Delivers a human-like interaction experience on the web using 2D, 3D, or live-action AI avatars that combine facial expressions, voice, and gestures. Ideal for customer service, education, exhibitions, and other scenarios where realistic conversation is essential.
Key Features
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Emotional Expression
Real-time facial expressions and gestures synchronized with TTS-generated speech.
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Visual Recognition
Processes user video/image input and generates context-aware responses via multimodal LLM.
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Flexible Avatars
Choose from 2D, 3D, or live-action avatars tailored to your brand identity.
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Web Integration
Seamlessly embeddable into existing websites.
Multimodal Integration Flow
AI Chatbot (Web) “Smart and Accurate” Customer Support on the Web
A high-performance chatbot that can be easily integrated into websites or internal systems. It leverages company-specific FAQs and manuals using RAG (Retrieval-Augmented Generation) to provide instant and accurate responses. Scenario design is possible via GUI, enabling no-code workflow automation.
Key Features
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Knowledge Integration
Instantly generates accurate responses using FAQs and knowledge bases.
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Customizable UI
Seamless integration into websites with brand-specific design.
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Real-Time System Integration
Connects in real time with CRM, reservation systems, and databases.
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Analytics & Learning
Continuously improves through conversation logs and user satisfaction data.
System Overview
Unified AI Support Across All Channels with Multichannel Integration
Next-Generation Multichannel Reception Solution by TIGEREYE AGENT
Through the three products — AI Avatar (Web), AI Chatbot (Web), and AI Call Center (Phone) — this is a next-generation reception solution that enables multichannel support via web, chat, and voice calls.
On the web, the AI Avatar provides natural conversations through voice and facial expressions, while the chatbot automates FAQ responses and service guidance via text. For phone support, the system integrates with cloud PBX services such as Amazon Connect to enable real-time handling using speech recognition, speech synthesis, summarization, and CRM integration.
All channels are connected through TIGEREYE’s proprietary Multimodal AI Framework, enabling advanced conversations that understand emotions and context. The solution also integrates with customer portals, store and patient management systems, and external platforms, simultaneously enhancing customer experience and improving operational efficiency.
TIGEREYE AGENT integrates with customer portals on official websites, store management, and patient management functions to process user information and operational data in real time. Furthermore, by connecting with clients' CRM systems and external APIs, it simultaneously enables workflow automation, standardizes service quality, and enhances the customer experience.
Benefits of the TIGEREYE AGENT Integrated Approach
One platform, multiple interaction channels
Conventional Approach
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Siloed systems
Separate development and maintenance required for each channel
-
Inconsistent Experience
Different responses across channels cause user confusion.
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Resource Duplication
Implementation of knowledge bases and business logic becomes redundant.
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Separate Learning Processes
Improvements in one channel do not benefit others.
TIGEREYE AGENT Approach
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Integrated Architecture
Centralized management of all channels through a single platform
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Consistent Experience
Unified responses across all channels using the same knowledge and logic
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Shared Resources
Common knowledge base and business logic shared across all channels
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Collective Learning
mprovements from any channel are reflected in all conversations
Comparison Between Traditional IVR and TIGEREYE AGENT AI Call Center
Traditional IVR
- Interaction Method
- Push-button selection / Pre-recorded voice guidance
- Response Content
- Only pre-registered messages
- Usability
- Users must follow preset options
- Flexibility
- Cannot handle scenarios outside predefined scripts
- Multilingual Support
- Difficult to support or incurs high additional cost
- Integration
- Limited integration with CRM, etc.
- Response Quality
- Stereotyped / One-way communication
- Visualization & Analysis
- Focused on storing call recordings
TIGEREYE AGENT AI Call Center
- Interaction Method
- Natural, conversational dialogue (powered by LLM)
- Response Content
- Dynamic responses based on real-time understanding and generation
- Usability
- Freely interprets user speech without rigid options
- Flexibility
- Responds in real-time to unexpected or ad-hoc inquiries
- Multilingual Support
- Supports multilingual generation (compatible with multilingual TTS/ASR)
- Integration
- Real-time integration with CRM, APIs, and internal databases
- Response Quality
- Response quality scored by a judgment LLM
- Visualization & Analysis
- Automatic summarization, scoring, and improvement insights for all conversations
Key Features of TIGEREYE AGENT
Call and Voice Processing
Real-time speech-to-text transcription via Automatic Speech Recognition（ASR）and natural-sounding responses through TTS Text-to-Speech（TTS）. Supports multiple channels and enables call recording.
Conversation Understanding and Response (NLP)
Captures user intent through intent recognitionand entity extraction. Manages conversations using script-based control and automated FAQ responses.
AI Operator Functions
Performs automated responses, ticket creation, and emotion recognition. Automatically escalates to a human operator when necessary.
Management and Analytics
Provides KPI visualization through a dashboard Provides KPI visualization through a dashboard. Analyzes conversations to identify frequently asked questions and supports quality evaluation.
External System Integration
Seamless integration with CRM/SFA systems, calendar/reservation platforms, and knowledge bases. Flexible connectivity to other systems via APIs.
Implementation of TIGEREYE AGENT enables cost reduction, 24/7 availability, enhanced customer satisfaction, and consistent response quality.