Run Phone Reception and Outbound Calling
Reliably, with AI
AI Call Center combines AI phone reception, AI automated outbound calling, speech recognition, summarization, and CRM integration to reduce the load on phone operations and standardize response quality.
Facing Any of These Customer Service Challenges?
Struggling to Attract Talent
Recruiting and training take time and money.
Night-time coverage is also difficult.
Costs Keep Adding Up
Phone support can cost more than
5 million yen a year per staff member.
Inconsistent Response Quality
Response quality varies by staff member,
which can lead to complaints.
TIGEREYE AGENT AI Call Center Solves All of This
For the Talent Shortage
Zero burden for recruiting and training. Runs 24/7, covering nights reliably.
TIGEREYE AGENT resolves the pain of labor shortages and night shifts. You can launch stable operations with no preparation, delivering natural conversation even at night and on holidays.
For Rising Costs
Cut costs by several million yen a year. Pay only for what you need, when you need it.
Personnel costs for phone and reception staff tend to run high. With TIGEREYE AGENT, simply deploying the system significantly reduces operating costs, while keeping response stable even during busy periods.
For Inconsistent Response
Standardizes response quality across staff and heads off complaints before they occur.
TIGEREYE AGENT prevents the variation and mistakes that come from individual staff, providing consistently stable service that follows a defined flow to deliver polite, fair responses every time.
AI Automates Everything from Customer Response to Call Records and CRM Integration
Speech recognition (ASR) × speech synthesis (TTS) × large language models (LLM) understand, respond to, and record call content in real time. AI summarizes and scores calls, and integrates with CRM to automate customer response.
Key Features
-
Hybrid Dialogue Flow
Conversation design that supports both scenario-based and free-form dialogue
-
Multilingual Support
Real-time multilingual speech recognition and response generation
-
Automatic Summarization
Summarizes call content and automatically generates action items
-
CRM Integration
Real-time data synchronization with your customer management system
How It Works
AI Phone Reception
AI handles first-line response for your main phone line or inquiry desk, 24 hours a day, 365 days a year.
It understands requests through natural conversation, answers common questions, routes callers to the right department,
and hands off to a human operator smoothly whenever needed.
24-Hour Reception
Runs around the clock, including nights and holidays, so no call goes unanswered.
Request Classification
Automatically sorts inquiry content and routes it to the best response.
Human Handoff
When AI can't resolve a request, it summarizes the content and hands off to a human operator.
The Reception Flow
- Transcribe the incoming call Speech Recognition
- Organize the request and needed information LLM Analysis
- Respond, confirm bookings, or route to the right department Automated Response
- Summarize and sync to CRM Recording & Integration
AI Automated Outbound Calling
AI automatically places calls for reservation confirmations, reminders, surveys, and follow-ups.
It understands conversation content while guiding and confirming details, then automates recording the results
and handing off to a human when needed.
Reservation & Visit Confirmation
Automates day-before confirmation calls and reminder notices.
Notices & Announcements
Delivers important notices or procedural guidance to a target list all at once.
Records Results and Responses
Records confirmation results and responses, feeding them into downstream operations.
The Outbound Calling Flow
- Import the target list List Management
- Place calls automatically based on content AI Calling
- Guide, confirm, and collect responses Automated Dialogue
- Record results and sync CRM/API
FAQ
Comparing a Traditional IVR with the TIGEREYE AGENT AI Call Center
Traditional IVR
- Interaction Method
- Push-button selection / pre-recorded voice guidance
- Response Content
- Only pre-registered messages
- Usability
- Users must follow preset options
- Flexibility
- Cannot handle scenarios outside the script
- Multilingual Support
- Difficult to support, or a significant added cost
- Integration
- Limited integration with CRM and other systems
- Response Quality
- Fixed and one-directional
- Visualization & Analysis
- Focused on storing call recordings
TIGEREYE AGENT AI Call Center
- Interaction Method
- Natural, conversational dialogue (powered by LLM)
- Response Content
- Dynamic responses based on real-time understanding and generation
- Usability
- Freely interprets what the caller says
- Flexibility
- Responds in real time to unexpected or ad-hoc questions
- Multilingual Support
- Multilingual generation supported (multilingual TTS/ASR available)
- Integration
- Real-time integration with CRM, APIs, and internal databases
- Response Quality
- Response quality scored by a judge LLM
- Visualization & Analysis
- Automatic summarization, scoring, and improvement insight for every conversation
Key Features of the AI Call Center
Call and Voice Processing
Transcribes speech to text in real time via speech recognition (ASR), and responds naturally with speech synthesis (TTS). Supports multiple channels and call recording.
Conversation Understanding and Response (NLP)
Captures user intent through intent recognition and entity extraction. Controls conversation through script management and automatic FAQ response.
AI Operator Functions
Provides automated response, automatic ticket creation, and emotion recognition. Automatically escalates to a human operator when the request is difficult.
Management and Analytics
Visualizes KPIs on a dashboard. Analyzes conversation content to identify frequently asked questions, and supports quality evaluation.
External System Integration
CRM/SFA integration, calendar/reservation integration, and knowledge base integration. APIs allow flexible integration with other systems as well.