Patent application filed for a “context-adaptive AI avatar/chatbot” that analyzes users’ emotions and comprehension in real time to deliver optimal, intent-driven dialogue, with the technology built in
TIGEREYE Inc. (Headquarters: Tokyo; CEO: Gaku Kamimura) has filed a patent application (Japanese Patent Application No. 2025-035944) for a “context-adaptive AI avatar/chatbot” that adapts to the state of the conversation with the user and generates optimal, intent-driven responses, and has begun offering the TIGEREYE MULTI MODAL AI PLATFORM (TIGEREYE MM AI PF), which incorporates this technology.
The technology offers an innovative capability that dynamically adjusts AI chatbot responses using LLM (large language model) technology to hold intent-driven conversations, based on facial expression analysis via camera and automatic assessment of the conversation flow. This makes it applicable in a wide range of fields, including sales, customer support, education, healthcare, and robot interfaces.
AI avatar interface
Live-action avatar
2D avatar
Technology overview
This AI technology analyzes users’ emotions and comprehension in real time to make dialogue more adaptive. Its features include:
- Analyzing the user’s facial expressions via camera and scoring them (comprehension, interest, and positive emotion)
- Analyzing the conversation flow and automatically determining the appropriate dialogue stage (opening, needs discovery, closing, etc.)
- Optimizing prompts based on the scores and adjusting the output of the LLM (large language model)
- Increasing user engagement based on emotion, comprehension, and interest
- Implemented on the TIGEREYE MULTI MODAL AI PLATFORM (TIGEREYE MM AI PF) and deployable to a variety of AI avatars, robots, and chatbots
Emotion graph and conversation log
Whereas conventional chatbots have been limited to simple text-based interactions, this technology uses the user’s nonverbal information (facial expressions, reactions, and what they say) to hold intent-driven conversations, enabling more advanced communication.
How the system is provided
Applicable industries and use cases
This technology can be applied in many industries.
1. Sales support
- AI generates the optimal sales talk based on the customer’s level of interest
- Higher closing rates (talk adjusted to increase purchase intent)
- More advanced e-commerce sites and online customer service
2. Customer support
- Analyzes the user’s comprehension and emotions and suggests appropriate responses
- As an operator support AI, improves response quality and reduces workload
3. Education and training
- Analyzes learners’ comprehension in real time and provides appropriate feedback
- More advanced sales training, interview practice, and AI coaching
4. AI avatars and robots
- Integrates with AI avatars and reception robots for natural customer service and interactions
- Connects with robot interfaces such as Pepper and temi
Competitive advantages
Compared with conventional chatbots and AI dialogue systems, this technology excels in the following ways.
Delivery methods
TIGEREYE will offer this technology through the following delivery methods.
• SaaS (monthly subscription)
For call centers, e-commerce, finance, and healthcare
• Custom development (contract development for large enterprises)
Advanced tuning tailored to each company’s needs
• Hardware integration
Collaboration with robot manufacturers (embedding in AI avatars and smart devices)
TIGEREYE’s future plans
This technology is implemented on TIGEREYE’s multimodal AI platform (TIGEREYE MM AI PF) and will be offered in combination with TIGEREYE’s existing AI avatar, face recognition, and computer vision technologies. Going forward, TIGEREYE will pursue the following initiatives.
- Developing next-generation customer service AI through integration with AI avatars
- Providing advanced AI dialogue solutions for call centers, e-commerce, and the finance industry
- Further enhancing the TIGEREYE MULTI MODAL AI PLATFORM
- Supporting companies’ DX initiatives (AI for sales, customer support, and training)
As AI that improves the quality of dialogue, this technology will help companies increase sales, raise customer satisfaction, and improve operational efficiency.
Start by telling us about the challenges you want to solve with AI
Toward workplaces where AI is simply part of everyday work.