OPRA Hotel

OPRA handles guest requests and inquiries, so staff can focus on face-to-face hospitality.
TIGEREYE engineers (FDEs) analyze your front desk operations and connect OPRA to your property management system (PMS).

Challenges and solutions

We work step by step, matched to each hotel's challenges, from reducing workload to redesigning business processes.

Key challenges

  • Multilingual inquiries pile up during peak seasons
  • Reservations, front desk, and PMS operations are disconnected
  • Check-in and identity verification around the property take time and effort

How AI solves them

  • AI answers multilingual inquiries, and staff focus on hospitality
  • Reservation, front desk, and PMS information is connected and handled together
  • Check-in and identity verification around the property are completed by face

Key operations covered

We clearly separate what AI handles from what people check.

  • Guest requestsReceives guest requests, passes them to staff, and tracks them until complete.
  • Multilingual inquiriesAI answers guest inquiries in multiple languages.
  • ReservationsHandles new reservations and changes.
  • Information sharing among staffShares who is handling which request among the front desk and housekeeping staff.

Guest request workflow

An example of tracking guest requests from receipt to completion, with progress visible at the front desk.

  1. Receiving the request

    A guest submits a request or inquiry via the web or chat

  2. Triage

    The request is recorded and divided into those AI answers and those passed to staff

  3. Staff response

    Staff handle the request and mark it complete

  4. Sharing the status

    The front desk can see each request from in progress to complete

System integration

We design the integration to fit your existing systems.

  • PMS (property management system)Uses guest information and reservations in the PMS to handle requests and inquiries.
  • Reservation systemsUpdates the reservation system with new and changed reservations.

How ready-to-use products and OPRA differ

Ready-to-use products handle specific tasks, while OPRA connects multiple operations and systems. Here are the roles of each, with examples.

Ready-to-use products

  • Answering multilingual inquiries (Agent, Avatar)
  • Identity verification by face at check-in and at facilities around the property (KAOPASS Family)

OPRA

  • From receiving guest requests to completion
  • Operations that connect reservations, the front desk, and the PMS

Ready-to-use products and OPRA can also be used together.

View Ready-to-Use Products

How AI adoption works

FDEs take care of everything from analyzing your operations to running the system after deployment.

  1. Operations analysis and design

    We analyze your current operations and clearly define what AI will handle and what stays with people's judgment

  2. Development and system integration

    We build an AI system suited to your operations and connect it to your existing systems

  3. Operation and improvement

    We monitor how things run after deployment and support ongoing improvement and expanding what AI handles

Start by telling us about the challenges you want to solve with AI

Toward workplaces where AI is simply part of everyday work.

Discuss Your Challenges