Context-Adaptive AI Avatar/Chatbot

Real-time analysis of emotion and understanding for optimal, intent-driven conversations.

What is the Context-Adaptive AI Avatar/Chatbot?

The Context-Adaptive AI Avatar/Chatbot features a capability that dynamically adjusts the AI chatbot's responses using LLM (Large Language Model) technology, enabling intent-driven conversations through camera-based facial expression analysis and automatic detection of the conversational flow. This makes it applicable across a wide range of fields, including sales, customer support, education, healthcare, and robot interfaces. A patent application has been filed for this technology (Application No. 2025-035944), and it is built into NERVA, TIGEREYE's AI platform.

AI avatar interface (conversation via avatar)

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Photorealistic Avatar

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2D Avatar

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Technology overview

This technology analyzes the user's emotions and level of understanding in real time, enhancing the adaptability of the conversation. It offers the following features:
• Analyzes the user's facial expressions via camera and converts them into scores (level of understanding, level of interest, emotional positivity)
• Analyzes the conversational flow and automatically determines the appropriate dialogue stage (opening, needs assessment, closing, etc.)
• Optimizes prompts based on the scores to adjust the output of the LLM (Large Language Model)
• Improves user engagement based on emotion, level of understanding, and level of interest
• Implemented on NERVA, TIGEREYE's AI platform, and deployable across various AI avatars, robots, and chatbots

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Emotion graph and conversation log

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System delivery overview

While conventional chatbots have been limited to simple text-based dialogue, this technology leverages the user's non-verbal information (facial expressions, reactions, and utterance content) to deliver intent-driven conversations, achieving more sophisticated communication.

Applicable industries and scenarios

01

Sales & Sales Support

• AI generates optimal sales pitches tailored to the customer's level of interest
• Improves closing rates (adjusting the conversation to boost purchase intent)
• Enhances e-commerce sites and online customer service

02

Customer Support

• Analyzes the user's level of understanding and emotions to present appropriate responses
• As an operator-support AI, improves response quality and reduces workload

03

Education & Training

• Analyzes learners' level of understanding in real time and provides appropriate feedback
• Enhances sales training, interview practice, and AI coaching

04

AI Avatars & Robots

• Achieves natural customer service and interaction through integration with AI avatars and reception robots
• Integration with robot interfaces such as Pepper and temi

Comparison with conventional chatbots

Comparison with conventional chatbots
ItemConventional AI chatbotsTIGEREYE's context-adaptive AI
Dialogue adaptabilityStatic FAQ and rule-basedChanges dynamically according to the user's reactions
Emotion analysisNoneReal-time evaluation by camera and voice analysis
Dialogue optimizationUniform answersDynamic prompt adjustment based on scores
ProfitabilityGeneral chatbotsHigh added value, such as AI for sales support and customer service

How this technology is offered

TIGEREYE leverages this technology and offers it in the following ways.

01

SaaS Model (Monthly subscription)

For call centers, e-commerce, finance, and healthcare

02

Custom Development (Contract development for large enterprises)

Advanced tuning tailored to corporate needs

03

Hardware Integration

Collaboration with robot manufacturers (embedding into AI avatars and smart devices)

Achievable use cases and scenario examples

Specific conversation scenarios (sales pitches, explanations of important matters, interviews, etc.) can be configured step by step, from opening to closing.
Example: Sales Support

  1. Opening

    Greeting and sparking interest

  2. Needs Assessment

    Listening to the customer

  3. Product Proposal

    Explaining the benefits

  4. Q&A

    Resolving concerns

  5. Purchase Proposal

    Encouraging a decision

  6. Closing

    Showing gratitude and setting up the next step

Analyzing user reactions optimizes the conversation in real time.

Analyzing user reactions optimizes the conversation in real time.
ItemConventional AI chatbotsTIGEREYE's context-adaptive AI
In-store salesUses general sales talk according to the customer's reactionsScores purchase intent and guides the conversation appropriately
Customer supportProvides FAQs and hands over to an operator if the user does not understandEvaluates understanding and provides the best additional explanation
InterviewsInterviews proceed in a one-question, one-answer formatCalculates the applicant's score and adds appropriate questions
Online educationExplains without considering the learner's understandingMeasures understanding and provides supplementary materials

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