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Real-time analysis of emotion and understanding for optimal, intent-driven conversations.
Patent application filed
The Context-Adaptive AI Avatar/Chatbot features a capability that dynamically adjusts the AI chatbot's responses using LLM (Large Language Model) technology, enabling intent-driven conversations through camera-based facial expression analysis and automatic detection of the conversational flow. This makes it applicable across a wide range of fields, including sales, customer support, education, healthcare, and robot interfaces. A patent application has been filed for this technology (Application No. 2025-035944), and it is built into NERVA, TIGEREYE's AI platform.
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This technology analyzes the user's emotions and level of understanding in real time, enhancing the adaptability of the conversation. It offers the following features:
• Analyzes the user's facial expressions via camera and converts them into scores (level of understanding, level of interest, emotional positivity)
• Analyzes the conversational flow and automatically determines the appropriate dialogue stage (opening, needs assessment, closing, etc.)
• Optimizes prompts based on the scores to adjust the output of the LLM (Large Language Model)
• Improves user engagement based on emotion, level of understanding, and level of interest
• Implemented on NERVA, TIGEREYE's AI platform, and deployable across various AI avatars, robots, and chatbots
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While conventional chatbots have been limited to simple text-based dialogue, this technology leverages the user's non-verbal information (facial expressions, reactions, and utterance content) to deliver intent-driven conversations, achieving more sophisticated communication.
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• AI generates optimal sales pitches tailored to the customer's level of interest
• Improves closing rates (adjusting the conversation to boost purchase intent)
• Enhances e-commerce sites and online customer service
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• Analyzes the user's level of understanding and emotions to present appropriate responses
• As an operator-support AI, improves response quality and reduces workload
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• Analyzes learners' level of understanding in real time and provides appropriate feedback
• Enhances sales training, interview practice, and AI coaching
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• Achieves natural customer service and interaction through integration with AI avatars and reception robots
• Integration with robot interfaces such as Pepper and temi
| Item | Conventional AI chatbots | TIGEREYE's context-adaptive AI |
|---|---|---|
| Dialogue adaptability | Static FAQ and rule-based | Changes dynamically according to the user's reactions |
| Emotion analysis | None | Real-time evaluation by camera and voice analysis |
| Dialogue optimization | Uniform answers | Dynamic prompt adjustment based on scores |
| Profitability | General chatbots | High added value, such as AI for sales support and customer service |
TIGEREYE leverages this technology and offers it in the following ways.
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For call centers, e-commerce, finance, and healthcare
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Advanced tuning tailored to corporate needs
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Collaboration with robot manufacturers (embedding into AI avatars and smart devices)
Specific conversation scenarios (sales pitches, explanations of important matters, interviews, etc.) can be configured step by step, from opening to closing.
Example: Sales Support
Greeting and sparking interest
Listening to the customer
Explaining the benefits
Resolving concerns
Encouraging a decision
Showing gratitude and setting up the next step
| Item | Conventional AI chatbots | TIGEREYE's context-adaptive AI |
|---|---|---|
| In-store sales | Uses general sales talk according to the customer's reactions | Scores purchase intent and guides the conversation appropriately |
| Customer support | Provides FAQs and hands over to an operator if the user does not understand | Evaluates understanding and provides the best additional explanation |
| Interviews | Interviews proceed in a one-question, one-answer format | Calculates the applicant's score and adds appropriate questions |
| Online education | Explains without considering the learner's understanding | Measures understanding and provides supplementary materials |
Toward workplaces where AI is simply part of everyday work.