AI Call Center (Automated Outbound Calls)

Run outbound calling reliably, with AI.
AI Call Center is a service that combines AI-powered automated outbound calling, speech recognition, summarization, and CRM integration to help reduce the workload of phone operations and standardize response quality.

Facing any of these customer service challenges?

01

Struggling to attract talent

Recruiting and training take time and money. Nighttime coverage is also difficult.

02

Costs keep adding up

Personnel costs for phone and reception staff tend to run high.

03

Inconsistent response quality

Response quality varies by staff member, which can lead to complaints.

AI automates everything from customer response to call records and CRM integration

AI automated outbound calling
AI automatically places calls for reservation confirmations, reminders, surveys, and follow-ups. It also automates recording the responses.
Reservation and visit confirmation
Automates day-before confirmation calls and reminder notices.
Notices and announcements
Sends important notices and procedural guidance to everyone on the target list at once.
Records results and responses
Records confirmation results and responses, feeding them into downstream operations.

Core functions of the AI Call Center

Call and voice processing
Transcribes speech to text in real time via speech recognition (ASR), and responds naturally with speech synthesis (TTS). Supports multiple channels and call recording.
Conversation understanding and response (NLP)
Captures user intent through intent recognition and entity extraction. Controls the conversation through script management and automated FAQ responses.
AI operator functions
Provides automated responses, automatic ticket creation, and responses based on emotion recognition. Automatically escalates to a human operator when the request is difficult.
Management and analytics
Visualizes KPIs on a dashboard. Analyzes conversation content to identify frequently asked questions, and also enables quality evaluation.
External system integration
CRM/SFA integration, calendar/reservation integration, and knowledge base integration. APIs allow flexible integration with other systems as well.

Key features

Combining speech recognition (ASR), speech synthesis (TTS), and large language models (LLMs), it understands, responds to, and records calls in real time. AI summarizes and scores calls, and integrates with CRM and other systems to automate customer response.

Hybrid dialogue flow
Conversation design that supports both scenario-based and free-form dialogue
Automatic summarization
Summarizes call content and automatically generates action items
CRM integration
Real-time data synchronization with your customer management system

Comparing a traditional IVR with the AI Call Center

Interaction method
Traditional IVR: Push-button selection / pre-recorded voice guidance. AI Call Center: Natural, conversational dialogue (powered by LLMs).
Response content
Traditional IVR: Only pre-registered messages. AI Call Center: Dynamic responses (understanding the question and generating an answer).
Usability
Traditional IVR: Users must follow preset options. AI Call Center: Freely interprets what the user says.
Flexibility
Traditional IVR: Cannot handle scenarios outside the script. AI Call Center: Responds in real time even to unexpected questions.
Integration
Traditional IVR: Limited integration with CRM and other systems. AI Call Center: Real-time integration with CRM, APIs, and internal databases.
Response quality
Traditional IVR: Fixed and one-directional. AI Call Center: Response quality scoring.
Visualization and analysis
Traditional IVR: Focused on storing call recordings. AI Call Center: Automatic summaries and scores for every conversation, with areas for improvement visualized.

The outbound calling flow

  1. Import the target list

    List management

  2. Place calls automatically, tailored to the content

    AI calling

  3. Record results and sync

    CRM/API

Industries and use cases

Frequently asked questions

Can it integrate with our existing phone number or PBX?

We review your current phone environment, cloud PBX, and CRM setup, then design the integration approach accordingly.

Can it hand off to a human operator?

We can design a flow that hands calls off to a human operator based on conditions such as the request, its urgency, and how difficult it is to answer.

How is the target list for automated calling managed?

You can choose the management method that fits your operations, such as CRM or customer database integration, CSV import, or extraction by conditions.

Related products and ways to work with us

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