State Learning
Understanding a situation through its relationships
HSI reads a situation through the connections between items—something no single item can reveal.
For example, when a software development issue is "Investigating," the state is represented as progress stage = Investigating, priority = High, stakeholder reaction = Negative, time to deadline = 2 days, assignee = Unassigned, number of reopenings = 2. Which items are related, and how strongly, is something HSI learns—without people specifying the correct answer—by adjusting in proportion to how far each prediction missed.
HSI also puts past experience to work. Rather than just looking for similar situations, it considers the action taken at the time, its result, how recent it was, and more, and selects and uses the experiences most useful for the current state.